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How halo99 Handles Your Personal Information

Your account, your wallet activity through DANA, OVO, or GoPay, and your browsing patterns are data we take seriously. This page explains what we collect, why we collect it, and how you can request changes — available where local law in Indonesia permits.

Account Data ProtectionWallet Transaction PrivacyCookie ControlsData Access RightsIndonesia Region Policy

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or delete data tied to your account, our support team handles those requests directly. We cover privacy queries through live chat, email, and an in-app help form — so you can reach us from whatever device you use to access the platform. Response times depend on request complexity, but we aim to acknowledge every submission and follow up with a clear next step.

Team online

Live Chat

Reach our support team through the chat icon in your account dashboard — available during platform operating hours for privacy and data queries.

Email Support

Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record and respond accurately.

In-App Help Form

Use the Help section inside the platform to submit a formal data request. The form is accessible from mobile or desktop and routes directly to the privacy team.

What We Collect and Why It Matters

halo99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity and process transactions. That includes your name, contact details, and the payment method you use — whether DANA, OVO, or GoPay — so deposits and withdrawals can be matched accurately

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to your account wallet. We also log device and session data when you access the platform from your phone or browser, which helps us detect unusual login activity and keep your account secure. Browsing behaviour within the platform — such as which sections you visit —
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is collected in aggregate to improve how the lobby is organised. We do not sell your personal data to third parties. Any data sharing with payment processors like DANA or OVO is limited strictly to what is needed to complete your transaction. Retention periods vary by
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data type: transaction records are kept in line with financial reporting requirements, while session logs are cleared on a shorter cycle. Your data is stored on servers with encryption in transit and at rest. Where local law in Indonesia governs data handling, we follow those requirements.
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If you have questions about a specific data type or want to know what we hold on your account, our support team is the right starting point.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run account data at halo99. Here is what that looks like in practice across the four areas that matter most to you.

Encryption and Storage

All data in transit between your device and our servers is encrypted using SSL. Stored account and wallet data is protected at rest, with access restricted to authorised internal teams only.

Cookie Management

We use cookies to keep your session active and to understand platform usage in aggregate. You can adjust cookie preferences through your browser settings at any time without affecting your account access.

Account Security Steps

Login activity is monitored for unusual patterns. If we detect access from an unrecognised device, a verification step is triggered before the session continues — protecting your account wallet and history.

Retention and Deletion

Transaction data tied to DANA, OVO, and GoPay payments is retained as required by financial regulations. Non-essential session data is purged on a rolling basis. You can request account deletion through our support team.

Your Privacy Questions, Answered

These are the questions we hear most often from players in Jakarta and across Indonesia when it comes to how their data is handled on the platform.

We collect your name, contact information, and the payment details you register — such as your DANA or OVO account — to verify your identity and process transactions accurately.

We only share data with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.

Log into your account and go to the Help section, or contact our support team via live chat or email. We will confirm what data we hold and walk you through updating it.

Yes. Submit a deletion request through our in-app help form or via email support. We will process it in line with our retention obligations and confirm once it is complete.

Transaction records linked to DANA, OVO, and GoPay activity are kept in line with applicable financial regulations in Indonesia. We clear non-essential session data on a shorter rolling cycle.

Inactive accounts retain data for the period required by local financial rules. After that window, non-essential data is removed. You can also request early deletion by contacting support directly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoHalo99 Banking InfoPiala Presiden Over Under

How halo99 Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

In-App Help Form

How We Protect and Manage Your Information

Your Privacy Questions, Answered

01 What personal data does halo99 collect when I open an account?

02 Does halo99 share my data with third parties?

03 How can I access or update the data held on my account?

04 Can I request that my account data be deleted?

05 How long do you keep my transaction records?

06 What happens to my data if I stop using the platform?

Privacy Policy

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