Verifying Your halo99 Account Identity
Account verification is how we protect your balance from unauthorised access. The process asks for a government-issued ID — a national ID card works — and a quick selfie so we can match the document to the account holder. Upload both through the verification section in your account settings; our team reviews submissions and confirms status via your registered contact. Verified accounts
face fewer friction points on withdrawals and have full access to the banking section. Think of it as a one-time step that keeps your account and funds secure long-term.
- Open verification — Go to account settings and find the identity verification section — it shows your current status and what documents are needed.
- Upload your ID — Take a clear photo of your national ID card and upload it through the document field provided.
- Submit a selfie — Take a selfie holding your ID so we can confirm the document belongs to the account holder.
- Wait for confirmation — Our team reviews your submission and updates your account status — you'll see the change reflected in your account settings.