Reference

Legal Terms That Work for You

halo99 operates under a clear set of terms designed to protect your account, your data, and how your wallet interactions — through DANA, OVO, or GoPay — are handled on this platform.

Account PolicyData & PrivacyDANA · OVO · GoPay TermsCookie UseDispute Process
halo99 Legal Terms That Work for You
REACH US DIRECTLY

Contact Our Legal and Account Team

If you have a question about your rights, a data request, or a policy dispute, our support team handles legal and account inquiries through the channels below. Players in Jakarta and Surabaya can reach us any day of the week; response times vary by channel and query type.

Live Chat Open the chat widget from any page inside your account dashboard. Legal and account queries are routed to a dedicated team separate from general support.
Email Support Send your legal inquiry or data access request to our support address listed in the account settings panel. Include your registered account ID for faster handling.
Help Centre Our help centre carries detailed policy documents, step-by-step account security walkthroughs, and a dedicated section for wallet and payment dispute procedures.
HOW WE PROTECT YOU

Data Handling and Account Security

We keep your personal and payment data under strict access controls. Here is how the key areas work — from what we store to how you can request changes to your own record.

Data Retention

We retain account and transaction records for the period required by applicable regulations. Once that period lapses, data is deleted or anonymised from active systems.

Cookie Policy

We use session cookies for authentication and analytics cookies to understand how the platform is navigated. You can manage cookie preferences from the settings page at any time.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If you notice unauthorised access, lock your account immediately from the security tab and contact support.

Your Data Rights

You can request a copy of the personal data we hold, ask for corrections, or request deletion by writing to our support team with your account ID and the nature of the request.

Legal Questions We Get Asked

These are the questions we see most often about account rights, data handling, and policy access. If your question is not covered here, reach out through live chat or email support.

Yes. Submit a written data access request through our support email with your registered account ID. We will compile your data record and respond within the timeframe required under applicable law.

When you close your account, we retain transaction and identity records for the legally required retention period. After that window passes, your personal data is deleted or anonymised from our active systems.

Contact our support team within seven days of the transaction, provide your OVO or DANA reference number, and we will cross-check our server logs. Disputes outside that window may be harder to verify.

Access depends on local law and is available only where regulations in your area permit it. We recommend confirming your eligibility under applicable Indonesian law before registering or placing any activity.

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can review and change your cookie preferences at any time from the settings page in your account.

Go to the security tab in your account dashboard and lock your session immediately. Then contact our support team via live chat or email so we can review the login history and secure your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.